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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Denard Taylor

August 25, 2024

1  out of  5
rating by Denard Taylor
"I had my first claim with this agency. Someone stole all my belongings and the claim experience has been horrible. State law requires the claim process to be completed in 30 days, and they are already over 60 days and I was told it would be an “additional” 30 days. If you are looking for an insurance company that will give you a smooth process in handling your claim, this is not the agency. Had I knew State Farm would be this difficult to deal with I would have never got insurance with them."
We responded:
"Denard, I am very sorry that this happened to you. I understand that this is a very stressful situation and please rest assured that our team is doing all that we can to get this resolved as quickly as we can. Please call our office and I can let you know the next steps. I look forward to hearing from you. "
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chefjk

June 3, 2024

5  out of  5
rating by chefjk
"Sure...it can always be the $$$..but Sara at Sean Aldrich -State Farm Insurance..was able to get me not just the best rate...but the best of the best possible service...so...so happy and appreciate the service and great communication...thank You...thank You."
We responded:
"We’re so glad to be of assistance! We know that saving money is particularly important right now, but not at the cost of quality insurance and even better service. Thank you for allowing us to earn your business! I’ll be sure to pass on your kind words to Sara. Please give us a call or stop by if we can assist you further. "
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Lulu Sandoval

February 27, 2024

5  out of  5
rating by Lulu Sandoval
"Every time I call with any questions, they are answered with a great attitude. I am so happy to have my home and vehicles with them."
We responded:
"We’re very glad to have you, Lulu! Thank you for your terrific review. Our State Farm team is always here for you, so if you have any questions about your Auto Insurance or Homeowners Insurance, don’t hesitate to reach out. We’re always happy to help! "
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Valerie Acosta

December 17, 2023

1  out of  5
rating by Valerie Acosta
"Has a very bad attitude and hangs up the phone if he doesn't like what you say he's rude!!!"
We responded:
"I am sorry you had a poor experience with my State Farm office. The last record that I had of our conversation was from 3 years ago. If I can be of any further assistance to you, please let me know and I’m happy to help. Thank you for your review. "
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Shparadise Guzman

November 10, 2023

5  out of  5
rating by Shparadise Guzman
"Helped me with new policy saved me over 100 dollars and gave description of rewards and best options love it. If your looking for great service with even better quotes. Thus guy here"
We responded:
"What a wonderful review and recommendation, Shparadise! We sincerely appreciate it. We’re always glad to provide you with the excellent customer service you deserve. Let us know if you have any other questions about your new insurance policy with us and we’re happy to help. Thanks again! "
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Pms Larson

August 4, 2023

5  out of  5
rating by Pms Larson
"Honest and knowledgeable."
We responded:
"We’re very glad to be of service! Thank you for taking the time to leave us a terrific 5 Star review. Let us know if you have any other insurance questions. "
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Jennifer Schierl

March 27, 2023

5  out of  5
rating by Jennifer Schierl
"Sean Aldrich and his team, especially Sara, are extremely helpful, efficient, and easy to work with. When I decided to make the switch to Sean, Sara was able to walk me through the process and activate my new accounts in no time, which saved me hundreds of dollars over my policies with Allstate. Thank you so much for your excellent service!"
We responded:
"Wow! What a wonderful review, Jennifer. One of the best things about being a State Farm agent is helping our valued Good Neighbors save money. I'm very pleased to read that Sara was able to help you with your Auto Insurance! If you have any additional questions or concerns, please don't hesitate to give us a call. Also, I'll pass your kind words on to Sara directly - I'm sure she'd be happy to hear them! Thanks again. "
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Mark Ritter

March 19, 2023

5  out of  5
rating by Mark Ritter
"Very professional and accommodating.They take care of their clients."
We responded:
"We’re very glad to be of assistance, Mark! Our State Farm office is dedicated to premier customer service. Please let us know if you have any other questions or concerns about your insurance. We’re more than happy to help. "
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John Bevington

March 14, 2023

5  out of  5
rating by John Bevington
"Sean and his Team have defined professionalism in every aspect of insurance support for me and my family for over 30 years. Their knowledge, responsiveness, and courtesy are second to none in the industry."
We responded:
"Thank you so much for the brilliant review, John. This type of feedback is what makes being a State Farm agent so very rewarding. We genuinely care about our customers and are thrilled to continue guiding you on your individual insurance journey. We appreciate your business over the years and look forward to assisting you for years to come! "
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Rabeka Kodrich

March 1, 2023

1  out of  5
rating by Rabeka Kodrich
"Do not recommend"
We responded:
"I am very sorry to read this feedback, Rabeka. Our State Farm office prides itself on excellent customer service. We would love to discuss your interaction with our office in more detail. If you had a negative experience with us, we would love an opportunity to make things right. Please give us a call or stop by so we can answer any questions that you may have. Thank you. "
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Eric Oestreicher

January 14, 2023

5  out of  5
rating by Eric Oestreicher
"Sean has been our agent for almost 20 years. He always keeps in contact with us about our policies and suggests making changes when it benefits us. Response to questions is always quick and helpful. He’s like a good neighbor."
We responded:
"A lot can change over the course of a year - our State Farm office prides itself on making sure that our Good Neighbors are always taken care of, no matter what life throws at you. We sincerely appreciate your business and thank you for the kind review! "
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Tuck Maxon

January 4, 2023

5  out of  5
rating by Tuck Maxon
"When we had an auto accident recently, Sean and his team were incredibly responsive. They got the details from us, resolved issues with other driver’s car/insurance and got the claim handled promptly (without adding any hassles). Huge thanks to his whole team. We have been a Sean Aldrich/State Farm customer for over 20 years, can’t say enough about their customer service over the years. Always there with quick responses to our policy changes (like adding a new car) and our questions when claims arise. Thanks again."
We responded:
"We're very glad to be of service, Tuck! The point of having State Farm Insurance is that it is there for you when things go awry. We're so thankful to have earned and kept your business over the years. If you have any other questions or concerns about your Auto Insurance, don't hesitate to reach out. We're always happy to assist. Thank you again for the wonderful review! "
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Scott Johnson

January 4, 2023

5  out of  5
rating by Scott Johnson
"I have been with Sean for over 20 years now. He has assisted me along the way with my insurance as well as investment/planning for the future needs. He has a great knack for taking the complexities of it all and speaking in laymans terms to help me understand options. Trust scale 10 out of 10, couldnt recommend him more strongly."
We responded:
"Thank you for the kind words, Scott. It has been a pleasure working with you for all these years. Choosing the right insurance and financial services options is so very important. I’m here to help you achieve your goals – both short-term and long-term. If you ever need any additional assistance, don’t hesitate to call our State Farm office – we’re always here to help! "
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Justin R

July 12, 2022

5  out of  5
rating by Justin R
"Best customer service ever!"
We responded:
"Hi Justin, thank you for the 5 stars! We take pride in our customer service and I'm glad to hear you experienced that. Please reach out any time with questions! - Sean"
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B. Colloton

July 12, 2022

5  out of  5
rating by B. Colloton
"Nothing but positives to say about this State Farm Agency. Every time we needed assistance with our homeowners, car and supplemental policies they responded quickly, and always with a positive helpful attitude. We had a few challenges with out of state moves into and out of Milwaukee and the assistance we received from the staff (Sara is a rock star) was so very much appreciated. We will definitely recommend the Sean Aldrich State Farm team."
We responded:
"Thank you so much for the great review of our office! Sara is such an integral part of our team and I'm so happy to hear you’ve had good experiences working with her on your Homeowners Insurance, Auto, and supplemental policies. Please know myself, Sara and our whole State Farm team are here for you whenever you need us. - Sean"
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Jim Geiger

June 21, 2022

5  out of  5
rating by Jim Geiger
"We recently moved from Wash DC to Milwaukee and decided to switch to State Farm based on its high ratings. Better coverage at a much better price. Don't forget the auto discount! Yes, price and coverage are obviously important. But equally important are the people supporting you at this agency. Randall Robbins and his team are fantastic. They know the houses in this area and offered great advice on potential issues and things we hadn't considered. All in a helpful, neighborly sort of manner -- not like selling something you don't need. We feel like State Farm and the Sean Aldrich agency are looking out for us. Thank you Randall!"
We responded:
"Hi Jim, thank you so much for taking the time to share your experience. Our goal is always to find you the right insurance coverage at the right price. I’m glad you had a good experience with Randy. We are lucky to have him on our team! Randy, myself, and our whole State Farm team are here to support you. Welcome to Milwaukee! – Sean"
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Andrea Kozek

November 21, 2021

5  out of  5
rating by Andrea Kozek
"Sean and his team are what you look for in an insurance partner: responsive, professional, and knowledgable. I haven't had to make many claims, and the few times I have, it's been a quick and easy process which is what matters the most when in a crisis. I highly recommend using them - the pricing is highly competitive as well but doesn't compromise coverage."
We responded:
"Hi Andrea, thank you very much for your kind words about our State Farm team. We do our best to make claims as smooth as possible when they do come up, and I’m glad you experienced that. We appreciate your business and loyalty, and please reach out any time you need us. We are always here for you. – Sean"
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Brittany

September 10, 2021

5  out of  5
rating by Brittany
"Very happy with the service from State Farm! I worked with Sara Bissey, she responded quickly to my questions, was friendly and very knowledgable. Sara made the whole process very easy! Would highly recommend."
We responded:
"Hi Brittany, thank you for the 5-star review about Sara! She is a valued part of our State Farm team. We’re glad to have her here to help you! You can call Sara, myself or anyone on our team whenever you need help – Sean"
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Michelle McGlinn

September 1, 2021

5  out of  5
rating by Michelle McGlinn
"Friendly, Smart, and Consistent! I moved to Milwaukee after college and had no experience with insurance whatsoever. I needed auto and renter's insurance and decided to contact State Farm because my parents had been using their insurance for over thirty years. I was introduced to Randy who remained my agent for four years. I lived in 3 different apartments, suffered a totaled-car accident, and purchased a new car in these four years, and Randy has helped me through every move, claim, and policy. Randy went above and beyond for me, explaining my policies in great depth and recommending discounts and savings. He's incredibly friendly and I always enjoyed talking to him- he treated me like a friend more than a customer and made me feel like I was truly doing what was best for my car and apartment. More than that, he gives great life advice and cares about you even as your policies end. He helped transfer me effortlessly to the Cleveland offices and made sure I was taken care of. Further, the office manager Sarah called to make sure everything went smoothly with the transfer. I really loved working with this office and the super kind people in it! Thanks Randy, Sarah, and State Farm!"
We responded:
"Michelle, thank you so much for your kind review! I'm so happy to hear that Randy and Sara have been able to help you with your moves, claims, and policies over the years. We will miss having you here in Milwaukee, but we wish you a wonderful time in your new city! - Sean"
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mary clare

August 25, 2021

5  out of  5
rating by mary clare
"I have insurance through SF and I recently had my converter stolen from my car, they took care of everything for me and they were so supportive and helpful! Amazing staff, especially Sara Bissey! Sara always answered my crazy questions/emails and helped me with whatever I needed! She’s the best :)"
We responded:
"Thank you so much for the five stars, Mary! We always strive to give each customer a five star experience, and I'm so happy to hear that Sara was able to answer all of your questions. Call us any time you need help! - Sean"
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Wanda Reyes

May 26, 2021

5  out of  5
rating by Wanda Reyes
"Muy buena ropa"
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Katie Popek

May 7, 2021

5  out of  5
rating by Katie Popek
"It is a total pleasure to work with everyone at this State Farm office. I have a big family and they are always there to help. Thanks for all you do!"
We responded:
"Hi Katie, thank you for the kind words about our State Farm office! My team and I work every day to be the best insurance professionals we can be, and help our neighbors just like you and your family. We appreciate your business and are always here for you and ready to help! – Sean"
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Jen Lusardi

April 9, 2021

5  out of  5
rating by Jen Lusardi
"Highly recommended!! We started w/ State Farm insurance 8-ish years ago, when we bought our first home. Shortly after, we met with Sean to discuss our other insurance needs. Bottom line is that we were able to cover my home, AND vehicles, and AND personal articles (tech' equipment) for several hundred dollars less than I had been paying by just covering my vehicles elsewhere. I'm so pleased with white-glove service, that I called them up, asked a bunch of questions, and instituted insurance on my new business last week. Unfortunately, we had two incidents in the past 8 years - a small house fire and a broken piece of equipment covered under my personal articles addition. Both times, Claire (she's an all-star on Sean's team - LOVE her!) and team expressed care and concern over the situation (which was really heartwarming after these disappointing events) and efficiently guided me through the process. State Farm ultimately worked with our Contractor to fix the house, so we didn't have to navigate the unfamiliar waters, and regarding my broken equipment, I had the money in my bank account to pay for the repair within 24 hours. AMAZING! Thank you Sean, Claire, our Bay View team, and State Farm!!"
We responded:
"Jen, wow thank you so much for the 5-star review and saying such nice things about my team and I! What you described is exactly why I became a State Farm agent. We are here to help bundle all your insurance needs with one agent (Home Insurance, Car Insurance, and Personal Articles and more!) and be your dedicated go-to team when the unexpected happens. I’m glad to hear Claire helped you through the incidents and made a difficult situation easier. Thank you for your loyalty the past 8 years. Whenever you need us, Claire, myself and the rest of our State Farm team are always here for you! – Sean"
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Yisroel Lein

March 17, 2021

5  out of  5
rating by Yisroel Lein
"Sean Aldrich's office is the best! Special mention to Anne for helping me navigate claims!"
We responded:
"Hi Yisroel, thank you for sharing your feedback about our office and working with Anne! Claims are never a fun experience, so I’m very glad to hear Anne was able to help you through that effectively. Whenever you need us, Anne, myself, and our team are here for you! – Sean"
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Casey Von Behren

February 25, 2021

5  out of  5
rating by Casey Von Behren
"I used to have State Farm in Illinois when I lived there and loved it, but when I moved to Milwaukee, it was just out of my budget. My car policy was expiring with Progressive and I was rate shopping and found that State Farm was much more affordable this time around. I've only had SF for 2 weeks now, but have already had a claim unfortunately. Randy and his team have really helped expedite things like towing and have made me feel so comfortable the entire time that I've had to figure out this nightmare of a car situation. Thank you to Randy and his team for their Grade A+ Customer Service! So happy to be a part of the State Farm family again!"
We responded:
"Hi Casey, thank you for your 5-star feedback! We’re glad to have you back in our State Farm family! I’m happy to hear Randy was able to help you through the claim on your auto policy. They’re never fun, but we always do our best to make it as smooth as possible for our customers. If you know any family or friends that want to review their insurance coverage, please pass our info along! – Sean"